Privacy Policy

First Creditors Insurance Privacy Policy

 

Your Privacy is our Priority

This Privacy Code outlines our commitment to you and is designed to comply with applicable privacy legislation in Canada, which incorporates the following ten (10) principles:

  • Accountability
  • Identifying Purpose
  • Obtaining Consent
  • Limit Use, Disclosure and Retention
  • Accuracy
  • Using Appropriate Safeguards

 


Other important information:

  • Giving Individuals Access
  • Providing Recourse

 


1. Accountability

Each and every one of our employees is responsible for maintaining and protecting the personal information to which they have access. We have strict policies and procedures for protecting personal information and designated individuals within First Creditors Insurance who are responsible for monitoring our compliance.
First Creditors Insurance has a Chief Privacy Officer who oversees privacy governance including policy, dispute resolution, education, communications activities and reporting to our Board of Directors and Executive Management on enterprise-wide privacy matters. See principle #9 for contact information.

2. Identifying Purpose

When you become a First Creditors Insurance customer, or apply for additional products and services, we ask you for your personal information for the following purposes:

  • to verify your identity and protect against fraud
  • to understand your insurance requirements
  • to determine suitability of products and services for you
  • to determine your eligibility for certain products and services, or those of others, and offer them to you
  • to set up and manage products and services you have requested, and
  • to comply with legal or regulatory requirements

 

Your personal information may be verified with credit bureaus or lenders.

3. Obtaining Consent

When you apply for a new product or service, we ask you for your consent to collect, use or disclose your personal information. You may, at any time, withdraw your consent as long as:

  • you provide reasonable notice
  • we are not legally required to collect, use or disclose your information
  • withdrawing your consent does not impede our ability to fulfill your contract with us
  • it does not relate to a insurance product we have granted you where we are required to collect and exchange your personal information on an ongoing basis with your lender

 

4. Limit Collection

We only collect the information we need. We may ask you to provide the following personal information:

  • Health Information is required for some of our insurance products to ensure that you are eligible for coverage
  • Health Information is required for some of our insurance products to ensure that you are eligible for a claim
  • A certificate of Dearth is required for some of our insurance products to ensure that you are eligible for a claim
  • Contact Information such as your name, address, telephone number or email address

 

You can choose not to provide us with certain information in some situations. However, if you make this choice, we may not be able to provide you with the product, service, or information you request. We may monitor or record our incoming or outgoing telephone calls with you for our mutual protection (e.g. to ensure that your instructions are carried out, to document that we have made required disclosures to you, and to ensure that customer service levels are maintained).

We will make certain that you are informed of the purposes listed above when you apply for any of our products or services. If a new purpose for using your personal information develops, we will ask you for your consent.

5. Limit Use, Disclosure and Retention

First Creditors Insurance will only use or disclose your personal information for the reason(s) it was collected. Under no circumstances do we sell or give lists of our clients to other companies for their own use and, if we obtain client lists from other organizations, we require the organizations to confirm their compliance with all relevant privacy legislation.

Your personal information may be shared with other companies within First Creditors Insurance for the purpose of marketing, including telemarketing, so that these companies can offer you a broader range of product and service solutions to meet your needs.

To ensure that you benefit from our full range of products and services, we will, with your consent, or as required by law or regulation, share your personal information (other than health information) amongst First Creditors Insurance. Over time, we may buy new businesses or sell some of our businesses. Accordingly, personal information associated with any accounts, products or services of the business being purchased or sold will be transferred as a business asset to the new business owner.

We may use other companies to provide services on our behalf such as data processing, account administration and marketing. They will be given only the information needed to perform those services. We have contracts in place holding these companies to the same high standards of confidentiality by which we are governed. In some cases, these other companies may be located outside of Barbados or Canada and may be required to disclose information to government authorities, regulators or law enforcement under a lawful order made in that country.

Personal information may be released to legal or regulatory authorities in cases of suspected money laundering, insider trading, manipulative or deceptive trading, or other criminal activity, for the detection and prevention of fraud, or when required to satisfy the legal or regulatory requirements of governments, regulatory authorities or other self-regulatory organizations. Other reasons for the release of personal information include when we are legally required to do so (e.g. by court order) or to protect our assets (e.g. collection of overdue accounts). If we release personal information for any of these reasons, we keep a record of what, when, why and to whom such information was released.

First Creditors Insurance has policies in place that govern the retention of your personal information so it will be kept only for as long as it fulfills its intended purpose or as legally required.

6. Accuracy

We are committed to maintaining the accuracy of your personal information and ensuring that it is complete and up-to-date. If you discover inaccuracies in our data, or your personal information changes, please notify First Creditors Insurance immediately, so that we can make the necessary changes. When required, we will make our best efforts to advise others of any important amendments to your personal information that we may have released to them. If we do not agree to make the amendments that you request, you may challenge our decision. Recourse is described in principle #9.

7. Using Appropriate Safeguards

Your personal information is secure within First Creditors Insurance, regardless of the format in which it is held. We have comprehensive security controls to protect against unauthorized use, access, alteration, duplication, destruction, disclosure, loss or theft of your personal information.

We have agreements and controls in place with credit bureaus, credit insurers, other lenders and third party service providers requiring that any information provided by us must be safeguarded and used only for the sole purpose of providing the service we have requested the company to perform.

Within First Creditors Insurance web sites, cookies or other information-tracking technologies may be used to improve the functionality or security of web sites, or to provide you with a more customized online experience. Please note that cookies cannot capture files or data stored on your computer.

8. Giving Individuals Access

If you want to review or verify your personal information, or find out to whom we have disclosed it, please request this by contacting us in writing. We may need specific information from you to enable us to search for, and provide you with, the personal information we hold about you. There may be instances where we are unable to provide some of the personal information we hold about you and if we are unable, we will let you know the reason(s) why.

9. Providing Recourse

The branch or office where you do business is well equipped to handle any questions you may have about our Privacy Code. However, we want to hear from you if you have any further concerns. Please contact us below:

First Creditors Insurance
privacy@firstcreditorsinsurance.com
Call: 1-877-975-3237



Our Commitment to You

First Creditors Insurance appreciates the opportunity to provide you with the insurance product you need. We are committed to respecting and protecting the privacy and confidentiality of the personal information you have entrusted to us.

It is important for you to understand what information we will collect, how we will use it, and who may see it.